We believe in the quality of our gear as much as we believe in your sense of adventure. If your gear doesn’t meet your high standards, neither does it meet ours. We’ll make it right, so you can focus on the journey ahead.

How to Start Your Quest for Repair or Replacement:

Reach out to our legendary customer service team via [email/phone] with your gear’s details and a description of the issue. We’ll guide you through the process with a smile and make sure you’re back on track for your next adventure!

Keep the Fun Flowing – What’s Not Covered:

Our warranty doesn’t cover wear and tear from epic adventures (like the time you dragged your suitcase across a desert!) or damage from external mishaps (like that unfortunate incident of the handle breaking during a run-in with a tree branch). But don’t worry, we can still help you out with repair services at a friendly cost.

Hey, Trailblazer! 🎒🧳

We know that sometimes, even the best adventures hit a snag. If your new backpack or suitcase isn’t quite the right fit for your journey, don’t fret! Our Great Return Adventure is here to make sure you find exactly what you’re looking for with minimal hassle and maximum excitement.

Here’s how our return adventure works:

1. Ready for a New Quest? If you’ve decided your gear isn’t quite the right match for your travels, you’ve got 30 days from the date of delivery to start your return journey. Just make sure the gear is in its original, unadventured condition (think pristine, not like it’s been through a jungle!).

2. Simple Steps to Return:

   • Step 1: Pack it up in its original packaging. If you’ve misplaced it, no worries—just make sure it’s snug and safe for its return trip.
   • Step 2: Reach out to our Customer Support Team at help@furjaden.com or Whats App Us on +91 8828844364 to get your Return Authorized. 
   • Step 3: Sit back and relax while your returned product makes it back to us safe and sound. 

3. Swapping for a New Adventure: If you’re eyeing a different backpack or suitcase, we can help you swap it out! Just let us know what you have in mind, and we’ll arrange for an exchange. It’s like a treasure hunt but with luggage!

4. Refunds Galore: Once we receive your returned gear and confirm it’s in tip-top shape, we’ll process your refund. Please allow a little time for your refund to appear, as it travels through the financial jungle. 

5. Return Exclusions: Our return policy doesn’t cover items that have been used, damaged, or are past the 30-day window. But if something unusual happens, give us a shout—we’re always here to help.

6. Our Promise: Your satisfaction is our top priority. If your gear isn’t meeting your expectations, we’ll do everything we can to make it right. After all, every adventurer deserves the perfect companion for their journeys!

So, pack up your gear and let’s make this return adventure as smooth and fun as possible. Here’s to finding the perfect gear for all your future quests!

Important Note: Customized Products Are Not Eligible For Returns/ Exchanges. 

Imported & Marketed By: Fur Jaden Lifestyle Pvt Ltd, Office Number 644, 6th Floor, Laxmi Plaza Building, Andher West, Mumbai 400053.  

Country of Origin: PRC